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EU Dispute Resolution Platform in accordance with Art. 14 (1) ODR-VO:

According to EU Regulation No. 524/2013 on online dispute resolution in consumer matters, consumers have had the option, since January 9, 2016, to settle disputes with businesses in connection with online purchase contracts or online service contracts out of court through an online dispute resolution platform (ODR platform). This platform was set up by the EU Commission and can be accessed via the following link: https://ec.europa.eu/consumers/odr/.

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